Customer Bill of Rights

Since 1984, we provide reliable and on-time indoor comfort services! With an A+ rating with the Better Business Bureau look to us for your home's emergencies.

Caring People Answer The Phone

When your basement is filling with water from a broken pipe, your furnace goes out on the coldest winter night, or air conditioning system fails on the hottest summer day the last thing you want to hear is “Leave a message at the tone, and we’ll get back to you as soon as we can.”

At The Meridian Company, a real person who is ready to help answers our phones from 7 AM to 5:30 PM, Monday through Friday. For after-hours & emergencies we have a 24-hour staffed answering service and paging system so we can quickly respond to your needs 24 hours a day 7 days a week!

Polite Professional Customer Service Representatives

Every time you call The Meridian Company you will be treated with the respect and courtesy you deserve. A real person will listen to your needs and offer the best solution to your individual needs. We Guarantee It!

Convenient Scheduling

We understand how busy your lifestyle can be and at The Meridian Company we make it a priority to accommodate your schedule and we offer priority scheduling to our service plan members.

Service Agreements

An ounce of prevention is worth a pound of cure. For that reason, we offer preventative maintenance agreements that will save you time and money!

Firm Price Quotes

With Upfront pricing, you approve the price before we do the work. At The Meridian Company, we quote you the full price of the job, before we do the work. Pricing that is straight, honest, and fair. No Hourly Charges. No Overtime Charges. No Lowball Phone Estimates. No Hidden Charges. No Kidding!

Guaranteed Performance

Our written guarantees are the best in the business and we offer extended warranties as well. If anything should fail or not perform as expected during the warranty period, we will fix it at absolutely no cost to you!

We Respect You And Your Home

At The Meridian Company, we have made major investments in finding, hiring, and retaining the very best Service Technicians in the industry. Each and every technician is drug-tested and goes through an intensive background check.

Our technicians arrive on time in highly visible company-owned vehicles; they wear company uniforms, carry business cards, and are ready to show you their ID. When they arrive at your home they are ready to work, supplied with all the tools and proper equipment, including entryway carpets, drop cloths, and booties to protect your floors and carpeting.

Besides all the tools of the trade, The Meridian Company technicians carry a few extras like a vacuum cleaner and cleaning supplies. Once the job is complete your technician will thoroughly clean the work away and haul away all debris.

Qualified Service Technicians

Being a service technician is a lot harder than it used to be. Ever-changing codes, environmental regulations, and advancing technologies require today’s technicians to receive continuous training. At The Meridian Company, we constantly invest in advanced education and training. This makes us the company more and more area homeowners trust for all their plumbing, heating, and cooling needs.

Complaints Handled Courteously and Promptly

At The Meridian Company, we want you to be a customer for life and we consistently strive to provide you the very best service possible. Sometimes a mistake will happen and if it does, we will promptly and courteously resolve all issues even if it costs us money. We guarantee you will be 100% satisfied with our services or you get your money back.

Expect tailored solutions and superior customer service when you schedule your next service with our highly-trained specialists. Call us!